If you can’t withdraw your winnings, this page explains common causes (like incomplete verification, unmet bonus wagering, wrong payment method), and guides you step-by-step how to resolve it — or push back if the casino refuses to pay.
You finally hit a decent win, go to cash out, and then everything jams. The withdrawal is stuck on “pending,” support keeps asking for more documents, or the casino simply stops replying. Sadly, this is very common. Most casino withdrawal issues are fixable if the site is legit. Others are a warning that the casino will not pay at all.
This guide walks you through both sides. We will look at normal online casino withdrawal problems, how to fix them, and what to do when a casino will not pay out, even after you follow every rule.
Before assuming the worst, it helps to know the boring but real reasons why withdrawals fail. A lot of “online casino will not let me withdraw” complaints turn out to be rule or setup problems, not scams.
Common causes include:
You have not completed KYC (ID and address checks).
Bonus wagering is not fully cleared.
You used a payment method that cannot receive withdrawals.
The casino has daily or weekly withdrawal limits that you missed.
You opened more than one account with the same casino.
The name on the account does not match the card or bank.
Technical issues with the payment provider or bank.
Of course, sometimes the problem is the casino. Scam casino sites use “security checks” and “manual review” as excuses to delay or block payouts.
If you cannot withdraw winnings, do not start spamming support or chasing them all over social media. Work through this calmly, step by step.
Go back to the withdrawal page and the general terms. Look for:
Minimum and maximum withdrawal amounts
Daily, weekly, and monthly limits
Any special rules for your payment method
Countries or regions that face extra checks
Many online casino withdrawal problems are simply someone trying to withdraw too little, too much, or too often.
If you used any casino bonus, free spins, or cashback, check the wagering rules again. Casinos regularly refuse or delay payouts if:
You withdraw before finishing wagering
You used a game that is excluded from wagering
You placed bets above the maximum allowed with bonus funds
If you are not sure, ask support:
“Can you confirm that my balance is fully wagered and eligible for withdrawal?”
Most licensed AU casinos must verify who you are before they pay you. It is annoying, but it is a must.
Usually, you will need to send them:
Photo ID (passport or driver's licence)
Proof of address (bill or bank statement, usually under 3 months old)
Proof that the payment method belongs to you (photo of card or e-wallet screen)
Make sure:
The photos are clear and not cropped
Your name matches across all documents and the casino account
Your address is visible and up to date
Even at good casinos, withdrawals can fail because of small mistakes. Check that:
Your BSB and account number are correct
The card is still valid
The e-wallet email is correct
The crypto address is for the right network and coin
Remember that some methods only work for deposits, not withdrawals. For example, some cards accept deposits to the casino, then send withdrawals via bank transfer instead. The casino’s banking page should say exactly how each method works.
If you still cannot withdraw winnings, now is the time to contact support. Keep it calm and direct. Include:
Your username
The withdrawal amount
The method you chose
The date you requested it
Then ask one clear question, such as:
“Can you please tell me exactly why my withdrawal has not been processed yet and what you need from me to complete it?”
If the casino says the money has been sent, ask for:
Transaction ID (for cards and bank transfers)
Proof of successful transfer (screenshot from their payment processor)
Crypto transaction hash for blockchain withdrawals
You can give these to your bank or wallet provider if you need to track a missing payment.
From this point on, assume you might need to prove your side of the story. Save:
Screenshots of the cashier and pending withdrawals
Chat logs and emails
Copies of any documents you sent
Not every delay means the casino is dodgy. Sometimes the site is legit, but the banking is slow, or your bank adds extra checks. To avoid those problems, check our list of Aussie casinos with instant withdrawals.
It also helps to know what “normal” looks like so you can tell the difference between slow and suspicious.
These are general ranges. Some casinos are faster, some a bit slower.
E-wallets (Skrill, Neteller, PayPal and similar)
Casino processing: a few hours to 24 hours
E-wallet processing: usually instant once approved
Total typical time: same day or within 24 hours
Bank transfers to Australian accounts
Casino processing: 1 to 3 business days
Bank processing: 1 to 5 business days
Total typical time: 2 to 7 business days
Credit and debit cards
Casino processing: 1 to 3 business days
Card network and bank: 2 to 7 business days
Total typical time: 3 to 10 business days
Crypto (Bitcoin, Ethereum and similar)
Casino processing: 1 to 24 hours
Network confirmations: minutes to a couple of hours
Total typical time: usually under 24 hours once approved
Tip: weekends and public holidays can stretch bank transfers even more, while e-wallets and crypto often keep moving.
Typical Verification Timeframes
If you are withdrawing for the first time, expect an extra delay while the casino checks your documents. Many sites say:
24 to 72 hours for full KYC review
Longer if documents are unclear or missing pages
A fair casino will:
Tell you clearly what they still need
Update the status once the documents are approved
Not keep asking for new documents every few days without a reason
Not all payment methods behave the same. Some are fast and smooth. Others are clunky and trigger more checks. If you can’t withdraw winnings, the issue often comes down to how you deposited and how the casino pays out.
Here’s how to troubleshoot each major casino payment method Aussie players use.
If you run into online casino withdrawal problems with an e-wallet, check these things first:
Is the e-wallet email the same as your casino email?
Many casinos block withdrawals if the emails do not match.
Is your e-wallet fully verified?
Skrill and Neteller often require upgraded account verification before accepting withdrawals over a certain limit.
Is the casino even allowed to send money to your region?
Some offshore casino sites restrict certain wallets for Aussies.
If your withdrawal is stuck, ask the casino to reconfirm whether the transaction was “sent” or “rejected” by the wallet provider. If they say “sent,” request the transaction ID. You can use that to check with your e-wallet support team.
Bank transfers are the number one cause of slow payouts. If you can’t withdraw winnings through a bank transfer, it is almost always one of these:
Wrong BSB or account number
Your bank flagged the transfer
Currency conversion delays
Casino is batching withdrawals and processing only on business days
Tip: Banks sometimes block international transfers automatically. Check your mobile banking app for “blocked” or “held for review” notices.
Cards are the most unpredictable payout method. That’s because Australian banks treat gambling transactions very differently.
Common issues include:
The bank declines the incoming payment
Casino switches your withdrawal to a bank transfer instead
Visa or Mastercard delays the payout for extra checks
The casino requires ID for all card withdrawals
Crypto is fast when everything works, often under an hour, but small errors cause big problems.
If you can’t withdraw winnings via crypto, check:
Did you give the correct network?
Sending USDT-ERC20 to a TRC20 address will fail instantly.
Have you used the right wallet type?
Some exchanges do not accept deposits from gambling sites.
Did the casino charge a network fee?
High gas fees can reduce your final payout.
Ask the casino for the blockchain transaction hash if they claim the withdrawal is completed. You can paste it into a blockchain explorer to see exactly what happened.
Sometimes the problem is not a mistake, it’s the casino itself. Scam casinos use delay tactics in the hope you will give up or cancel your withdrawal and gamble it away.
Here are red flags that show the casino won’t pay out willingly:
Support gives the same “please wait 24 hours” line every day
They keep asking for new documents even after KYC approval
Your withdrawal gets cancelled without explanation
They freeze your account after you request a payout
Other Aussies are reporting the same thing online
If several of those apply, treat the casino as unsafe and move straight into dispute mode.
When normal support channels fail, you still have ways to fight back, and most players don’t know them.
Here’s what to do.
Most casinos have an internal dispute form. Write a short, factual complaint that includes:
your username
dates of all withdrawal attempts
completed wagering details
screenshots of approval messages
what you want (e.g., “Release my AU$1,200 withdrawal.”)
This only works if the casino is actually licensed. Look for a footer badge from:
Curaçao eGaming
Malta Gaming Authority (rare for Aussies)
Anjouan Gaming
Kahnawake Gaming Commission
Then file a complaint through their portal. A licence complaint is often the pressure needed to force action. Regulators sometimes step in when casinos risk breaking licence terms.
Some sites offer independent conflict resolution. These include:
If you used Visa or Mastercard and the casino won’t pay out, you can attempt a chargeback through your bank. It is not guaranteed, but it works if:
The casino is unlicensed
They refuse to verify your account
They cancel withdrawals without cause
They gave misleading terms
Tell your bank you want to dispute a merchant transaction due to “services not delivered.”
The Australian Communications and Media Authority cannot get your money back, but they can block the casino and investigate the operator. This helps prevent the same casino from scamming more Australians.
Most casino withdrawal issues can be avoided if you follow a few simple habits. These are the rules experienced Aussie players live by:
If you plan to play regularly, complete KYC as soon as you join. It saves days of waiting later and prevents “surprise” blocked payouts.
Crypto, e-wallets, and bank transfers are the most reliable for Aussies. Cards are often the slowest.
If the casino licence badge does not link to a regulator’s website, assume it is fake. Never deposit there.
Your first withdrawal is the real test. Try AU$50–AU$200 first. If the casino passes the test, bigger withdrawals are safer.
Most payout problems come from bonuses, not from wins. If something looks too good, it probably is.
Withdrawal problems can feel stressful, but most issues make sense once you break them down. Sometimes it is wagering, sometimes it is ID, and sometimes it is just a slow payment team. When things stop adding up, or the casino keeps dodging questions, that is when you step back, stop depositing, and start protecting yourself.
If a site refuses to pay you at all, treat it seriously. Save every message, file complaints where you can, and warn other Aussie players. And going forward, always test a small withdrawal before trusting a new casino. That single habit prevents most headaches and makes sure your wins actually land in your account.
Check our list of the best online casinos in Australia, so you won’t have to second-guess if they are a scam or not. We already checked everything about each casino we listed.
Learn how to spot a rogue or scam casino with clear red flag...
This page explains how to use casino cashback bonuses wisely...
Learn which casino games offer the best odds - from low-edge...
RNGs ensure every casino game is fair and unpredictable. Dis...
Pokies are about as Aussie as meat pies and footy. They’re e...
Most of the time, it’s missing wagering, incomplete verification, or incorrect payment details. In rare cases, it’s because the casino is stalling or acting dishonestly.
E-wallets can take hours, crypto can take under a day, and bank transfers usually take 2–7 business days. If it’s longer with no explanation, something is wrong.
Yes, once or twice. But constant new requests every few days are often delay tactics. A reputable casino asks for everything up front.
Try the regulator listed on their licence, dispute resolution sites like eCOGRA, and your bank for card chargebacks if you deposited with Visa or Mastercard.
9.2 / 10
